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Chennai: 044 46218777

Terms and Conditions

Marrybrown Family Restaurant
A Unit of MGM Entertainments PVt Ltd
1, 9th Street, Dr. Radhakrishnan Salai, Mylapore, Chennai 600 004
E-mail: mbaccounts@mgm.co.in
Ph: 044-28475415
MB-Helpline : 09840264777
Customer Care: 044-46218777

Transaction currency : Indian Rupees Only (INR)

Delivery Orders

Delivery orders are subjected to

  • The delivery address should be within the defined delivery area of the restaurant
  • Availability of the restaurant’s menu online
  • In case the delivery locality is not listed in the restaurant locator, delivery orders cannot be placed; however you may choose to pick up your order from the nearest Marrybrown restaurant.
  • Order confirmation over phone by the restaurant after the order placed online.
  • The phone confirmation might happen immediately or 30-60 minutes before the delivery time.

Menu

The menu is displayed as per the availability of the menu items in the mapped restaurant

  • In case of non availability of ordered menu item at the restaurant, the order would not be executed. Same would be informed by the restaurant to you. You can modify the order or cancel the order.

Modify / Cancel the Online Order

  • You can cancel the placed order 1 hour before your delivery time from your dashboard or while or during the confirmation call
  • You can modify the order by calling our customer care over phone or during the confirmation call
  • However you can get updated on the status of the order by calling the customer care directly
  • In case the order which is paid through credit card is cancelled due to non availability of the ordered product at the restaurant, the amount will be returned by reversing the transaction by Marrybrown restaurant. The same would reflect in the next credit card statement.
  • Confirmed orders will not be cancelled and money will not be refunded.

Information Collected

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

Marrybrown may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address and any other information, when you knowingly provide us with this information. This will generally occur when you either:

  • Visit Online ordering site to place order;
  • enter into a competition or promotion;
  • participate in a survey;
  • subscribe to our mailing list;
  • register as a WOW club member;
  • apply for a job;
  • request information regarding our Franchise system;
  • submit website feedback ;

Where ever Marrybrown collects personal information about you from someone else, Marrybrown or the franchisee will take reasonable steps to advise you.

Use and Disclosure

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you, and for any other purpose specified.

Marrybrown may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:

  • to process any job application you may submit;
  • to provide you with any restaurant or promotion information;
  • to process any online ordering;
  • to determine the number of visitors to our websites and conduct reviews of our sites
  • to fulfill prizes, awards and purchases;
  • to respond to specific requests from visitors;
  • to keep you informed about any changes to our websites;
  • to conduct marketing research; and
  • to now and again send you offers or information on products or services that we consider will be of interest to you.

Further information on how we use your personal information when using our Internet ordering system

When using the Marrybrown internet ordering system additional information is collected when you order online. This information assists in the delivery to your door and to verify your credentials.. The internet order system also stores information about your order to help you remember and re-order the same menu in future.

Credit card details

Marrybrown does not store any of your credit card details

Third Party Disclosure

Marrybrown may share statistics and personal information between themselves and with companies that are related to Marrybiown including our international branches.

Personal information that you submit to Marrybrown may be disclosed to a third party:

Such as our suppliers, as mailing houses, who are employed to provide some of our services such; to meet the purpose for which it was submitted

  • if you have provided your express consent to share the information;
  • if Marrybrown are required or authorized by law to disclose the information;
  • if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes;
  • if Marrybrown feel you might like to know about a third party's goods and services we may supply that personal information to that third party. (We know that many of our guests enjoy receiving these excellent offers); or
  • if you place an order via our internet order system, your details will be passed on to HSBC, who receive your credit card details for internet order payment. HSBC provides secure internet payment gateway that secures your credit card number during transmission.

Access, Accuracy and Security

Marrybrown will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.

You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us.

Marrybrown will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.

Sensitive Information

Marrybrown will not collect, use or disclose sensitive information except with your specific consent.

Origin Malaysia, we are master franchisee of South India.)India, LUZ office address.

For any dispute please find the contact address as follows

MGM Entertainment Pvt. Ltd
No.1, 9th Street, Radhakrishnan Salai.
Mylapore, Chennai-600040
Tel.No. 044 28475415 28475416

Click stream Data

Each time you visit the Marrybrown site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address. Domino's may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. Marrybrown may use this information to evaluate and improve the Marrybrown websites.

Cookies

A Cookie is a piece of information that our web server may send to your machine when you visit a Marrybrown site. A Cookie helps us to recognize you when you re-visit our sites and to co-ordinate your access to different pages on the sites.

For example, once you have placed a new order you may be offered the opportunity to personalize your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognize your computer when you return to order next time.

With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.

Changes

If this Privacy Policy is changed, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on Jan 01, 2014.

Links to other sites

Marrybrown may provide links

Consent

By using this site, you agree to the terms of the policy as stated above. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with the Privacy Policy of Marrybrown.

Process of Online Ordering

  • You can place the order as a new guest or an existing guest.
  • If you wish to place order as a new guest, take the following steps –
    • Choose Pick Up option if you want to pick up the order from a nearby Marrybrown restaurant
    • Choose Delivery option if you want to have your order delivered to a location
    • In restaurant locator select your delivery location from the drop down
  • Do not try to give an address which is not mapped in the locator. In such a case we will not be delivering to your address and your order will be cancelled.
  • In such a case the money will not be refunded by the restaurant.
    • The address will be stored in your account and next time when you wish to place the order at the same address, you can just select the address.
  • Choose Pick Up option if you want to pick up the order from a nearby Marrybrown restaurant
  • Choose Delivery option if you want to have your order delivered to a location
  • In restaurant locator select your delivery location from the drop down
  • Do not try to give an address which is not mapped in the locator. In such a case we will not be delivering to your address and your order will be cancelled.
  • In such a case the money will not be refunded by the restaurant.
  • The address will be stored in your account and next time when you wish to place the order at the same address, you can just select the address.
  • You would now be directed to the menu page where you can choose items you wish to order by clicking on it
    • The price of your section is displayed on the same page.
  • You can apply any discount coupon by clicking on coupon button in the cart
    • The coupon can be availed by entering the coupon code mentioned in the coupon
    • The coupon will only be applied if the conditions mentioned in the details of the coupons are met
    • You must handover the coupon which is entered in the coupon section while taking the delivery to the delivery person, otherwise the order will be cancelled.
  • Click on order now button in the cart to move to order confirmation page
  • On this page you can edit your order type as well.
  • Enter your Name, Email address and mobile number here
  • Choose your payment method
  • Here apart from cash on delivery you have option to pay by Credit Card or Debit Card.
    • If you select cash on delivery, you will receive a confirmation call on your mobile number for validation purpose
    • In case of other payment options, you will be redirected to the payment gateway to complete your transaction
  • Once your payment is successful your order will be processed
  • If your payment is not successful, you will be asked to try again
  • If after 3 trials your payment is not successful, you will be redirected to the order confirmation page for you to choose some other payment option.
  • Upon successful placing of your order in the restaurant, you will land on the final page where you would receive your order number and bill details.
  • You can save this page as html file or take a print out of your bill on this page
  • You will also receive an email with complete order details